FAQ
We print and despatch all orders within 2 days of receipt and then your order is sent through Fastways Couriers. An email will be sent to you informing you when your order has been despatched. This email will contain a tracking number to enable you to trace and track your order with Fastways Couriers.
Uploading Pictures
The website at present can only facilitate a jpeg file.
To check the file is a jpeg right click on the actual picture file. A list of options will pop up with "Properties" at the bottom. Click on "Properties." A window will open with two tabs at the top, "General" and "Summary." The “General” tab is displayed and you can view the type of file.
What kind of resolution does the picture need to be?
To check the print resolution of the picture click on the "Check Picture Quality" button. If you magnify this proof up to 200% you will be able to view the sharpness of the picture. If the picture is blurred then the picture resolution may not be of high enough quality to send to print. If the picture is clear at 200% then the printed quality will be fine. Please note uploading a high quality image will yield better reproduction results.
Do I have to use a digital camera?
Ideally digital cameras produce the best quality pictures. If you are using a picture taken using a camcorder or mobile phone please refer to the section above which details how you can check the resolution of the picture. The quality of the picture sometimes is often not as good from mobile phones or camcorders.
What kind of picture works best?
Simple and natural ones. If you look at the pictures we have taken you may get an idea. Try to keep background noise to a minimum and if possible use natural light instead of a flash. We can work with colour or black & white pictures.Online Proofs
Your card can be proofed free online and so you can check all the details are correct before you place an order. Please note that once an order is placed it will be printed exactly how the details and picture appear on the screen.General Enquiries
Unfortunately the babycards website is purely an online business and all the order process has to be completed online. We do not have the facilities to scan in hard copy photos.
Can I get samples of the cards?
We have sample cards available for you to view. If you wish a sample pack to be posted to you please email your details to info@mybabycards.ie
Can I order more cards?
Yes, simply keep a note of your order number and just contact us with the quantity you require and we can print more cards exactly as your first order. Please note our minimum quantity for a re-order is 25 cards.
What if I change my mind and wish to cancel the order?
Completed orders are non-refundable and returns are not accepted. Once the card has been printed we are not able to make changes or refund your money.Delivery
Billing Enquiries
Realise4 Consultancy owns and operates the Babycards websites.
On your credit card statement the debit name for the order will be Realise4.
What are your payment methods and how are they received?
Payment is done via Realex Merchant Services who offer a secure online payment system. We accept Visa and MasterCard. Unfortunately, we are unable to process Maestro and Switch cards.
What is your refund policy in the event I am not satisfied with my cards?
Babycards endeavours to provide customers with a high quality print product and customer satisfation is important to us.
Our ordering system is automated which means we are unable to make any changes to the uploaded card once the order has been confirmed and processed. We ask customers throughout the ordering procedure to check all the details and images uploaded before finally confirming an order. Guidelines to check picture image quality are detailed in our FAQ section and also on our card Preview Page under the heading “Check Picture Quality”.
Since we offer a free online proofing facility it is the responsibility of the customer to check their card before ordering. If the image if of poor quality or there is a spelling mistake we regret we are unable to offer a refund.
As a goodwill gesture if you would like to place another order we can offer a 30% discount. Please give us a call and we will give you your own discount code to input.
Quality Standards
If you are dissatisfied with the product you have received please send an email to info@mybabycards.ie outlining the issue(s). Please also return the cards to the office and on receipt we will review the issue.
Picture Quality
Our products are printed on the latest digital technology machines and the print quality is of an extremely high standard. If a quality image is supplied then a quality card will be produced. Guidelines to check picture image quality are detailed in our FAQ section and also on our card Preview Page under the heading “Check Picture Quality”.
If on examination it is concluded by both parties the delivered product does not represent the confirmed order then our refund policy is as follows:
B) If it is concluded there was a genuine printing error and the cards printed do not meet the Company’s acceptable standard on receipt of returned goods we will either:
If your product is damaged in transit we will offer either:
Please note: Customers may be asked to either send one sample back or email a digital picture of the damaged product. (This is for quality control reviews and also for insurance reasons).
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